Swilled Dog

Swilled Dog is seeking a highly organized and enthusiastic Tasting Room Manager to join our team. The successful candidate will be responsible for conducting cider and whiskey tastings, leading tours, coordinating workshops and events, and assisting with the promotion of events. As the Tasting Room Manager, you will be a key member of the team responsible for providing exceptional customer experiences and ensuring that our guests have a memorable time at our tasting rooms.

*This position requires you to be TIPS trained and gain a food handlers card after being hired.

Essential duties and responsibilities include:

  • Support Swilled Dog’s core values and purpose
  • Responsible for patron relations including answering phone calls for the tasting room
  • Conduct in-depth cider and whiskey tastings that educate guests on the unique qualities and flavors of our products
  • Serve small food menu to customers and fulfill table orders while maintaining the bar
  • Answer visitor’s questions and be able to provide general tourist information
  • Be open to working and assisting with special events outside of normal hours if needed
  • Handle routine purchasing transactions, which include operating cash register
  • Work in a collaborative team environment and open to performing other duties as assigned by Operations Manager
  • Lead tours of our production facilities, educating guests on the processes and techniques used to create our ciders and whiskeys
  • Coordinate workshops and events that engage our guests and provide opportunities for them to learn about our products in a fun and interactive way
  • Assist with the creation of social media content that showcases our products and promotes our events and workshops
  • Maintain a clean and organized tasting room that provides a welcoming and comfortable environment for our guests
  • Ensure that our tasting room experiences are in compliance with all local, state and federal regulations
  • Manage inventory and order supplies as needed to ensure that we have everything necessary to provide exceptional tasting room experiences
  • Assist Operations Manager with recruiting, hiring and training of new employees
  • Create a seasonal cocktail menu that showcases the bold flavors of our spirits on a quarterly basis
  • Build a rotating food menu based on the needs of our customers
  • Monitor sales to make educated decisions on sale promotions in both the cidery and whiskey room to boost metrics
  • Build tasting room staff schedule and manage time off requests
  • Partner with operations manager and production team to ensure the tasting room staff receive the appropriate level of sales, product and general cider/ spirits training and education
  • Coordinate private events in the tasting room
  • Assist with facilities management
  • Other duties as assigned by the management team

Requirements:

  • Charitably inclined and a passion for making an impact in West Virginia
  • Must love our four-legged friends
  • Flexibility to work evenings and most weekends as needed
  • Ability to work occasional holidays such as Memorial Day, Fourth of July and Labor Day
  • Excellent communication and interpersonal skills.
  • Able to lift and carry up to 40 pounds
  • Strong time-management skills
  • Strong problem-solving skills, with the ability to quickly and effectively resolve issues as they arise.
  • Experience with social media platforms, including Instagram and Facebook is preferred.
  • Highly organized and detail-oriented, with the ability to manage multiple tasks and priorities simultaneously
  • High school diploma or equivalent required
  • Minimum two year of successful management experience, ideally hospitality related

Perks of the Job:

  • Flexible Scheduling
  • Paid Time Off
  • Employee Discount
  • Monthly Health Insurance Stipend

This position is a full-time non-exempt position and offers a competitive hourly wage plus tips.

To apply:

Email your resume and cover letter to [email protected]. Please title your email “Tasting Room Manager”

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