WSET (the Wine & Spirit Education Trust)
Purpose
To oversee and process exam orders, candidate results and certificates in accordance with WSET operating procedures. To effectively liaise with Approved Programme Providers and candidates, providing exceptional levels of customer service. Ensuring that key performance indicators (KPIs) are efficiently met in terms of customer service, quality and quantity of output. To provide general administrative support to the Exams department.
Please note that any offer of employment is conditional upon the successful completion of a thorough background check by an independent third party.
WSET UK Benefits
- Generous pension scheme options available after three months’ service
- Private Health insurance (Vitality) available after probation
- Life insurance
- Group income protection scheme
- Generous annual leave (From 27 days, plus UK Bank Holidays)
- Learning & Development including the opportunity to do WSET qualifications
- Cycle2Work scheme
- Celebration vouchers
- Season ticket loan
- Gym membership loan
- Discretionary bonus
- Friends and family discounts on WSET courses
- Hybrid and flexible working
- Breakfast, fruit and soup in the office
Job Responsibilities
Exam Administration
- Receiving and processing examination orders from Approved Programme Providers (APPs)
- Carrying out exam order and results quality checks at high volume
- Support the administration and delivery of exams via Computer Based Testing (CBT) as required
- Undertaking post-exam matching and verifying to import results
- Issuing grade lists to relevant parties in line with the KPIs
- Generating and printing student letters, certificates and dispatch labels within the agreed service timings
- Co-ordinating the distribution of short open response answers to examiners
Customer and Candidate Enquiries
- Acting as the lead point of contact for APPs via email and telephone
- Responding to department emails within 3 working days
- Escalating enquiries and issues to the Exams Team Leader as appropriate
- Actioning requests for replacement certificates and pins within the agreed service time
General Office Support
- Maintaining records and archives in an up to date and accurate manner
- Providing general administrative support to the Exams department as required
- Contributing to any upcoming or ongoing projects as required
Other
- Contributing to the Trust by undertaking other various tasks as required
This job description is not exhaustive, will be reviewed regularly and may be subject to change.
To apply for this job please visit careers.wsetglobal.com.
