Customer Specialist

International Beverage Holdings is the home to some of the world’s best loved whiskies, spirits, and beers.

Our high quality brands are enjoyed by consumers in over 85 global markets and include Chang Beer, Mekhong, Old Pulteney single malt Scotch whisky, Hankey Bannister blended whisky and Caorunn Gin.

Are you looking to join an exciting and growing business? Then this is the perfect time to join International Beverage.

We offer many benefits such as a competitive pension scheme, product allowance, free parking on-site, an early finish on a Friday, hybrid working and much more!

We are currently looking for a motivated Customer Specialist to join out team!

Purpose of Role

To manage customer orders, shipments and associated commercial activities in line with business plans.

Main Responsibilities

• Processing customer orders, including the management and co-ordination of stock requirements to meet target dispatch dates.
• Liaising with hauliers, freight forwarders and warehouses regarding dispatch of customer orders.
• Effective stock management to ensure slow moving stock is minimised and annual stock-holding targets are met.
• Data maintenance in relation to customer files, pricing, and promotional budgets.
• Responsible for processing of customer complaints from receipt to reimbursement, ensuring that full investigation is undertaken to the satisfaction of customers.
• Ensuring a high level of communication with customers covering all aspects of the business beyond order requirements such as forecasts, stock depletion rates, marketing information, product information.
• Organising and ensuring stock availability for dispatch of samples to customers.
• Preparation of export documents in line with HMRC/Chamber of Commerce/Embassy guidelines required to assist clearance of goods in market as well as associated documentation to register brands in market.
• Keep effective records in relation to import and export shipments and ensure company complies with HMRC guidelines in relation to excise and customs issues.
• Ability to prioritise workload and proactively deal with customer accounts.

Scope of Role

• Individual discretion in decisions relating to dispatch, logistics and order management issues will generally be medium-high.
• The job requires close liaison with other departments particularly Sales, Marketing and Production to ensure smooth, quality, customer service.
• The role encompasses dealing with internal and external customers and requires an adaptable, forward thinking, positive attitude.
• Problem solving skills in relation to stock, order and shipment issues which are time critical.
• The role requires some business travel.

Working Conditions

• Full-time, 34 hour working week, hybrid flexible working
• Attendance at trade fairs, exhibitions and assisting with customer visits to distilleries as required.
• Required to work additional hours as necessitated by the needs of the business.

Personal Profile

• Proven experience within a Customer Service function within an export environment.
• Language skills are preferable but not required.
• Previous experience in the Whisky/Drinks industry is essential.
• Proficient in SAP or other ERP database functions.
• Excellent written and oral communication skills.
• Practical and innovative.
• Strong interpersonal skills.

Preferred Qualifications

• HND or equivalent in Business Studies or Institute of Export Qualification.