The Artisanal Spirits Company

Purpose of the role 
To manage the process of customer orders and the delivery of products to a wide range of international markets, on time and in compliance with all relevant regulations
Key Responsibilities 
  • Ensure that all customers have access to up to date inventory data on finished goods and POSM and are aware of any significant changes
  • Receive and process customer orders and ensure that all order related documentation, including commercial invoices is completed promptly and to a high standard to ensure no delays to shipments
  • Manage customers’ orders to ensure they are delivered on time and in full
  • Work closely with the Masterton Bond team to move finished goods, POSM and other products as quickly and efficiently as possible
  • Ensure that planned finished goods are produced to meet customer order deadlines and requirements
  • Complete reworks to customer requirements so that these adhere to market legislation
  • Manage order scheduling for pick and pack at Masterton Bond in line with internal procedures, resources and service levels
  • Produce export documentation sets with particular attention to country specific market requirements to allow customers’ clearance of the goods
  • Manage relationships with key freight and warehouse partners to make shipments as cost effective as possible
  • Work with key stakeholders in Commercial and Marketing to ensure that products and POSM are available for tastings/events
  • Deal with any complaints in a prompt and efficient manner ensuring customer satisfaction
  • Ensure reporting requirements are completed within agreed timescales
  • Assist the Head of Supply Chain & Logistics with development of procedures to facilitate creation and maintenance of a training manual
  • Identify improvements to systems and ways of working
  • Keep up to date with SWA (Scotch Whisky Association) Market Regulations
  • Provide holiday cover for other team members
  • Assists the Distribution & Compliance Lead with Intrastat monthly declarations and ensure that these are filed on time to meet deadlines
  • Assist the Production & Supply Chain team with import and clearance of dry goods
  • Any other activities deemed necessary to improve the performance of the department
·       5+ years of experience in distribution and logistics management, preferably in the Scotch whisky or spirits industry
·       Strong knowledge of distribution and logistics processes and best practices, including inventory management, compliance and shipping
·       Proven track record of successfully delivering customer service in a distribution/logistics role
·       Experience with ERP and WMS systems and other supply chain and logistics software tools
·       Customer service skills and leadership
·       Excellent analytical skills and ability to use data to make informed decisions and solve complex problems
·       Strong communication and interpersonal skills, with the ability to influence and collaborate with cross-functional teams
·       Strong understanding of regulatory and export requirements related to shipping goods globally.

– Annual bonus scheme
– Staff SMWS membership
– Up to £350 bottle allocation
– Cycle to work scheme
– Electric car scheme
– 34 days holidays
– Birthday vouchers
– Long service award
– Workplace Nursery benefit
– Company pension scheme
– Company sick pay
– Critical illness income protection
– Death in service insurance

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