Royal Mile Whiskies

The Role

Branch Manager, Drinkmonger Bruntsfield – 

We are seeking a highly motivated and experienced individual to manage our Drinkmonger store in Edinburgh. As a Branch Manager, you will be responsible for implementing sales strategies, monitoring performance, and maintaining a high level of customer satisfaction. This role requires strong leadership skills, exceptional organisational abilities, and a passion for delivering excellent customer service. 

The Branch Manager will report to the Retail Area Manager.

Job Requirements

  • Proven experience as a Retail Manager or Assistant Manager within the drinks trade, with a successful track record of retail management, achieving sales targets and providing excellent customer service.
  • Strong leadership skills, with the ability to motivate and develop teams, and drive performance.
  • Excellent understanding of retail operations, including visual merchandising, inventory management, and store procedures.
  • A passion for wine, beer, and spirits – preferably with WSET qualifications to level 3 or 4.
  • Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels.
  • Results-oriented mindset, with a focus on achieving targets and driving business growth.
  • Have a sound knowledge of the current drinks market and be able to identify and exploit trends.
  • Proficiency in using retail management software and MS Office applications.

    • Responsible for the performance and operations of the Bruntsfield Drinkmonger store.
    • Monitor store performance: Regularly review sales data, KPIs and financial reports to identify areas for improvement and take necessary actions to drive sales growth and maximise profitability.
    • Ensure operational excellence: Ensure the store adheres to company policies, procedures, and operational standards, including visual merchandising, inventory management, and loss prevention.
    • Implement sales strategies: Collaborate with the Retail Area Manager to develop effective sales strategies, promotional campaigns, and pricing initiatives to increase footfall and drive sales.
    • Customer service excellence: Foster a customer-centric culture in the store by setting high standards for customer service and ensuring that all team members deliver exceptional service to enhance customer satisfaction and loyalty.
    • Staff management: Oversee training, and development of store staff, ensuring that the right talent is in place and promoting a positive work environment.
    • Budget and expense management: Monitor and control store expenses within the allocated budget, ensuring cost-effective operations and resource allocation.

    Additional Info, Salary, and Benefits 

    This is a permanent, full-time post. We are offering a starting annual salary of £28,000.00. A Group Bonus Scheme exists based on trading performance.

    The working week comprises of 40 hours with the store open 7 days and opening times variable, according to seasonal requirements. 

    Staff have the opportunity for training (e.g., WSET) and attending industry events and festivals. We offer staff discounts on a large range of products, offer cycle to work scheme and a workplace pension. 

    We would particularly encourage applications from underrepresented groups.

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