Marshall B. Farrer has been at Brown-Forman for almost 20 years and is currently at the helm of their Global Travel Retail (GTR) business as the Senior Vice-President, Managing Director of GTR. The Brown-Forman company formally entered the channel back in 1996 and has grown at a compound annual growth rate (CAGR) of +7% by volume in this 20 year period, whilst the industry has grown at +1% over the same period. He was happy to share some time with Inside the Cask…
Inside the Cask: You have been responsible for the Global Travel Retail (GTR) channel at Brown-Forman for 3 years now. Any initial surprises coming into the role? How does the company see the role of GTR for the business?
Yes, Andre, I took over our GTR business three years ago but it wasn’t my first time in travel retail. Previously, I had managed travel retail in both Latin America and Australia/N.Z. when the channel was previously embedded within those regions. Any initial surprises came more about the fun of managing the channel with pure focus rather than a compliment to other business. I find there is more team energy, better customer interaction, and ultimately more success with the enhanced focus on the business.
Inside the Cask: How are you performing and what are your ambitions for the Brown-Forman brands in future? What role does the recent acquisitions in premium brown spirits have in your portfolio?
I think travel retail, in general, has been performing quite well for most players in the industry. We are currently seeing widespread global performance, a stable geopolitical background, more favourable f/x, strong PAX growth, and overall industry health. This is beneficial for our business and allowed us to focus on our whisk(e)y portfolio, especially Jack Daniel’s and Woodford Reserve.
Inside the Cask: What is so special about Jack Daniel’s?
It is truly an iconic brand. It stands alone and not part of a broader category. The brand was built on values that resonate with consumers, from bikers to bankers.
Inside the Cask: Can you tell us more about the role of F&B in airports for Jack Daniel’s?
There are many consumers who want to engage in the Jack Daniel’s and Americana lifestyle and such a brand experience provides them an avenue. It is not a major component of our travel retail strategy but when executed correctly, in the right location, it is a great fit. Jack’s Bar & Grill in Dubai has certainly been an outstanding example.
Inside the Cask: From a personal perspective, what is your background in the drinks industry? What are you most proud of in your career? What is the favourite part of your job?
I would say living abroad, and in my case that was Australia, was an amazing experience. I raised two little Aussie boys, led an enormously successful business in Australia and New Zealand, and truly appreciated the brand strength of Jack Daniel’s overseas.
Perhaps the hardest part of being a family member in such a business is getting honest feedback. You have to dig much further to hear what you need to hear rather than what people think they should tell you. Both sides get better at that equation as time goes on.
Inside the Cask: For people interested in getting into the drinks industry, what would be your advice?
I’m a big fan of offering internships. Both sides get to “test drive” each other. Seek those out. Develop a passion for brands and products and it will open up opportunities. Don’t skip the foundational steps as the drinks industry is not semiconductors, and a strong foundation delivers a long runway. Also, never forget this is a people business….thank God!
Inside the Cask: Finally, tell us something we would not know about you…
I love to play squash and hunt, especially bowhunting.